I am trying to eliminate duplicate pages when using escalation policies. We currently have several people covering multiple policies at once and a rotational schedule in place for training.
I would like to eliminate the issues we have experienced with multiple calls and texts being sent at the same time to these users. The Incidents are being manually launched and the Escalations are being selected based on impact, so if there is impact across multiple escalation policies and schedules we will page base on all impacted escalation policies.
The problem we are seeing is that if listed on multiple escalation policies and those policies are engaged the users will receive an alert via txt, email, sms multiple times for a single incident. Looking into the KB I do not see a method to configure alerts to intelligently contact a user only once for an Incident. Is there a way to configure settings in Pagerduty so that the system will automatically follow logic: “I am supposed to page this person for x,y,z escalation I will page them once to join the bridge rather than 3 times for a single Incident” ?